View Full Version : So, is anyone else having this problem!?

05-07-2010, 08:17 PM
I'm trying to get back to FFXI but this Payer Authentication Service system won't let me use my credit card!

We would like to take this opportunity to inform you that we will soon implement a security feature for your protection known as The Payer Authentication Service (3-D Secure). This will be implemented on July 29 at around 2:00 (PDT) after the scheduled registration server maintenance. You can activate these services now at the below URLs:

Visa customers: Visa USA | Global | Error - Page Not Found
MasterCard customers: www.SecureCode.com

All customers are encouraged to activate the appropriate service beforehand to avoid any issues once the services are implemented. Anyone updating their payment information after July 29 will need to register with the appropriate service before the change can be made.

* Please be sure to check with your credit card company if you are not sure if this service is supported.

* If you are a current PlayOnline member and your credit card company does not support this service, please contact the Information Center for further assistance. Be sure to have the payment method ready when you contact the Information Center.

If you have any questions about these new services, we encourage you to visit the above URLs. Also, the PlayOnline Information Center can be contacted at the below times for further assistance.

We hope you will find additional peace of mind with these security features.

PlayOnline Information Center
Monday through Friday
9:00 a.m. to 6:00 p.m. Pacific Time

FINAL FANTASY XI Official Web Site

Jul. 28, 2009 20:00 [PDT] From: PlayOnline
Changes to PlayOnline Member Agreement

The following section will be added to the PlayOnline Member Agreement under Article 5 "User Responsibilities" and will take effect as of Jul. 29, 2009:

5.2(e) Credit Card Authentication.
For your protection, SEI now requires that all new credit cards used for Fees be registered with either Verified by Visa(R) or MasterCard SecureCode(R). Please go to Visa USA | Global | Error - Page Not Found or www.securecode.com to register your credit cards. If you do not register your cards on one of these sites, or if your credit card issuing bank has not signed up with either service, you will not be able to access the PlayOnline services. In such case, please contact your place of purchase for return, refund, or exchange subject to the return and exchange policy of the retailer. If:
(1) your place of purchase is unwilling to accept returns or exchanges of opened software AND
(2) you are unable or unwilling to register with Verified by Visa or MasterCard SecureCard AND
(3) it has been less than 30 days since you purchased the software, AND
(4) you are located in the United States or Canada, THEN you may contact PlayOnline Information Center at (858) 790-PLAY (7529) and request a full refund of your purchase price for the Licensed Software, not including shipping and handling charges. Please note that any refund is discretionary and will be contingent upon SEI's receipt of the complete Licensed Software package and confirmation that your credit card is not compatible with either system.

The PlayOnline Member Agreement can be found under "Rules & Policies" on the FINAL FANTASY XI official website or from "Rules & Policies" within "Service & Support" on the PlayOnline Viewer. Please read them carefully and make sure you understand them before you play the game.

I personally don't see how this is making anyones life easier and I don't see any other MMORPGs or retailers using this service. I rely on prepaid credit cards that normally worked before this awful system started...

Del Murder
05-07-2010, 09:30 PM
Never had this issue but I know people who have. It sucks.

05-08-2010, 02:16 AM
Just go to the bank and get them to sort it out for your card?

05-08-2010, 02:46 AM
Your bank should be able to add the SecureCode feature to your credit card.
Alternatively, bitch at SE customer support for about a month.
Alternative alternatively, locate an individual with a console version of the game (logging in on a console will bypass this block permanently as it is not used for the console version).

Citizen Bleys
05-11-2010, 02:38 AM
I got bit by that system too; I can run FFXI under Linux, but I had to boot into Windows to get that crap set up :(

05-11-2010, 05:42 AM
The real question is why hasn't Bleys moved to Quetzalcoatl yet.

05-11-2010, 09:41 AM
The real question is why hasn't Bleys moved to Quetzalcoatl yet.

Citizen Bleys
05-11-2010, 04:46 PM
I've got a lot of memories on Alexander.

05-11-2010, 05:19 PM
You, sir, need to stop living in the past.

Citizen Bleys
05-13-2010, 01:19 AM
Nostalgia's the only thing that keeps me coming back to FFXI, so "Stop living in the past" == "Stop playing FFXI."

Can't do it.

05-13-2010, 02:07 AM
If you moved to Quetzalcoatl you'd have Omecle and me around. That's better than nostalgia!

05-13-2010, 09:52 AM

05-13-2010, 05:20 PM
Just go to the bank and get them to sort it out for your card?

In my position, I am unable to get a credit card. Instead, I rely on gift credit cards

05-13-2010, 07:19 PM
Just go to the bank and get them to sort it out for your card?

In my position, I am unable to get a credit card. Instead, I rely on gift credit cards
Then you're :bou::bou::bou::bou: out of luck. Your only options are to try and get a console version of the game (the console does not require the credit card verification through Secure Code for whatever reason) to use to log in or you can wait for Square Enix to override it. My ex had this issue back in January. It wasn't resolved until early March after much bitching at customer service.

05-13-2010, 10:00 PM
Ugh, I have to get the console version then...

It wouldn't be a problem is my dumb Xbox didn't have the red ring of death... T_T