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yeah HP wasn't as pleasant with me when my old laptop broke. they tried charging me to not only talk to someone on how to fix it but to get it sent in. Needless to say i avoid HP's now when selecting laptops to buy.
my laptop was broken for the better part of 2 years, when we had discovered that the screws holding the battery in weren't in right and it started working again!
I have really bad luck with computers however, so more or less all my "break" stories are involving computers.
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well, HP in 2002 sent me a box to replace the hdd in my desktop, so :ppppppppppppppp
