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Originally Posted by
Rostum
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Originally Posted by
Aulayna
Really as someone who's worked with MMOs for the past 6 years I could go into a lot more detail about this but I get the feeling it'd just be a fruitless endeavour.
Not really much more that can be done beyond that and no end of bashing Square Enix on an internet forum will get things fixed any faster than they possibly can be fixed.
Or you could cut the passive aggressiveness, please... Or maybe I can join in! "I'm sorry, we could just discuss and/or use a public forum for things
you want to discuss and/or use a public forum for in the future, perhaps."
Please, Rostum, drop the personal attacks and sarcasm. :p I'm sure Aul wasn't meaning for any offence to be made.
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I honestly doubt Square Enix pays their forecast and research departments a lot of money to get their consumer interest from eye-balling news websites, or count up box sales and do some munted math. It goes far beyond that. You need to keep in mind here that they are a large global company dealing with an extremely large global market with one of the most prominent franchises in the industry.
Do tell us at which point they went wrong, then! You clearly have more of a mind for it than the professionals. ;) Seriously, reviews and comments do matter, and sales do matter. If there is an unpredented and unanticpated and unpredictable increase in demand very late in the pre-order process, they can't magic up additional infrastructure at the drop of a hat. They openly stated that they got it wrong, but that was down to unexpected demand. They simply did not expect this many people to be playing the game. I trust that they did their absolute best to ensure they could get maximum profit, it's their business to.
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They should have been prepared, they weren't and now unfortunately they could pay for it (and so will their loyal consumer base like (unfortunately) myself). In any other industry this would just be unacceptable, and sometimes I wonder why gamers bend over and take it.
...have you ever played an MMO launch before? O_o Every launch has an issue. In FFXIV ARR, it just happens to be the issue of "too many people like the game". When you have a game that people are willing to spend hours clicking buttons just to play, you know it's a good game. I don't think they will pay for it and I think you're just enraged because the problem is affecting your ability to play. I kind of expect a bit more level headedness out of you given your experience with MMO's. I'm told this is pretty standard across the board for all successful MMO's in, well, MMO history.
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People keep saying that this is like every other MMO launch. It isn't. If it were this wouldn't be as big news as it is right now. I've been following a lot of major MMO releases over the last decade, and in this later half of the decade either none of them had any issues at all, or it only took a few days to fix those issues - not over a week or two!
It hasn't been a week since launch. And I'm genuinely interested in which of these successful MMO's had a successful major launch without bugs or whatever. From what I'm reading, the game itself is one of the most bug-free launches ever. Unfortunately the demand is huge, so they are adapting. They have got their servers, they are getting them prepared, it won't be 24 hours before they're up. Which, by the way, is a week since launch. Not "over a week or two". :p
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In the end, they should and could have been prepared to deal with this issue days after not weeks. However, I'm willing to bet this is just more internal issues in the company that have dragged on from previous management (like not communicating with the consumers at all, or just general lack of foresight and stubbornness (remember that Tanaka fellow?).
Sigh. It's easy to come up with scapegoats when you're on the outside. It seems to me that the game is a huge success, people are enjoying it and there are few bugs of note. Because of this, the demand to play the game is huge, because they know the game is good. Because of this, we have the issues we are facing. As for why they couldn't get it all up within days - they are getting it fixed within days. They had to buy the servers, they had to stress test them. Servers are not available at your local Tesco, and Square Enix is not going to bump up the queue for servers ahead of any of the other global corporations that buy them every day. I can't stress this part enough because it's my job to buy these things for companies and I speak with Lenovo to try to jump ahead of the queue on a regular basis. You simply can't. If the world's largest bank can't, why do you think SE can? Servers are not delivered on a sameday service. They have already increased the number of worlds, I'm sure at least twice, and they are having to do it again. This means they are getting servers on top of their backup servers. This is high demand. This could be construed as poor marketing, yes, but it is not a quick fix on the lines of "Oh, we'll just pop down to the local and whip out a server from the bartender's butt".
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I also just wanted to say that whilst the "AFK kick" feature won't relieve server stress, it'd still allow for more players to actually play the game than those that would just leave their characters idle for 8+ hours at a time.
Again, this would increase stress and thus they would have to lower the headcount once more, making it relatively redundant. From what I've read from the more technically knowledgeable people out there and also going by my own knowledge of servers, the afk crowd probably have such a small impact that it wouldn't be worth their time to implement an AFK autokick, and if they do it would be better off as an extremely temporary measure until the subscription period begins and the populations suddenly drop. And, again, it may be worth simply forcing people to go to their inn to idle so people don't have to constantly load up the afk'ing characters. In 1.x, you could only get rested bonus by going to your inn, and very few people AFK'ed around aetheryte.
