Something like that happened to me. I have a brand new computer, just was bought not even a year ago, 1200 dollars, and the damn thing is already messed up. It wouldn't let me log online or anything, so its in the process of being fixed as I speak, and it has to be almost rebuilt because the computer guy who is fixing it says there is alot of files missing from something in the computer that lets me online, so I am stuck only being able to get online at school, and my moms computer(which she rarely lets me do.()