My wife purchased the one year accidental protection plan on her laptop, which is a good thing, because she managed to dent the cover, and in turn, the screen, when she was reaching to turn off her lamp when going to bed and put a solid elbow into the top of the laptop (I'm not sure how, but she's got this amazing clumsy-like luck, so I attribute it to that).
We sent the computer into the shop and they're supposed to return the fixed computer in 3-5 business days or update us of the status if it will take longer than that. I called because it's been almost two weeks, and they apologized profusely, offering to send us a new computer to replace the old one because it could take a couple of weeks to replace our old computer.
The kicker: They don't have any new computers anymore with XP, only Vista.