Small time ISP's generally give an overall better customer service.

For example. I am currently with Netspace Australia who are one of the largest ISP's in Australia, and their customer service is absolutely shocking! I've had so many troubles with them, and their unwillingness to help my situation out really frustrates me. They try to sting me with fees every chance they get, but they aren't quick to act when I do pay for something.

I actually paid for an unlimited 1.5mbps connection with them. A month later they said I will only get a 60GB limit with only 15GB peak-time. Just recently, they capped off peer-to-peer connections for all of Melbourne in off-peak times.

If you ever come to Australia, go with some place like Internode. Throughout the Australian online community, it has just recieved so much praise in their service and customer service, even though they are smaller than Netspace (but for how long I wonder?). They actually don't even have peak/off-peak times, and have a much larger download limit and speeds you can choose from.

Anyways, /endrant.