Sadly that's not terribly uncommon. POL was meant to be something to add other games to, but since those games jumped ship, POL is just superfluous crap that make you click another 20 times to log in. It's terribly clunky and getting the download to work sucks because every time you DC it has to check every single file again before even attempting to download, by which time you've probably DC'd again. It's frustrating for sure.