So you a member is running a mafia game and they need an administrator to set up the accounts for them so that they can run the game but it has been 4 days since they asked for them and it still isn't done yet.

They come to you to complain about the lack of accounts. You know the admin is busy with other super secret forum things that mere mortals are not to know so how to address the situation so that the secrecy is maintain but the member is reassured that he is not being ignored?