I hate my job and am looking for another one. Our team have been trained inadequately for Business callers turned into, as one girl put it: 'performing monkeys who haven't been trained properly.' Granted our stats were good (beginner's luck), for which we received a £15 voucher. between us. We were disgusted by this.

Anyway, enough bitching. I have an assessment test for another job tomorrow, which will hopefully lead to a full interview, fingers crossed.