Quote Originally Posted by Roto13 View Post
Quote Originally Posted by I'm my own MILF View Post
I dunno. Extending the warranty to three years and costing themselves over $1bil in the process of putting the RRoD fiasco right seems to me like treating a customer okay. I mean sure, it'd be better if the things never broke, but they do - and MS are trying to fix the situation. I don't expect perfection, I expect a reasonable response when things go wrong, and in my eyes MS did that.
Ask me to tell you some stories of real customers getting shat on by Microsoft. Go on, ask me.
Why? I know it happens. But it hasn't happened to me. When my 360 broke MS's response was prompt, efficient, and courteous. I was treated in a manner which I expected - indeed exceeded my expectations, as the repairs took half as long as I expected. And I'm going to base my position off how I've been treated.