Well, I've never had a problem with SE double charging or their customer service. I was hacked, and everyone I spoke with was helpful and polite, and the GM was awesome (every GM I've met has been, even the one that helped me at FanFest in 2008). I guess I just got lucky, or getting hacked was sooo unlucky, all I had left was good luck. ^^

The only complaint I have about that whole thing is that it took 2 and a half to 3 months to get it back, but even when I did get it back, I got a ZNM pop item back that I spent before getting hacked. So, I got a free try and it actually dropped the second time.