Although I think Microsoft are kinda ty, I'm gonna stand up a little for them here. My 360 broke after about a year: RRoD. I called and they told me what to do. I had to get my own box and stuff (which is kinda lame considering they said that they could send me one, but whatever) and sent it off. It returned less than two weeks later and has currently been working quite perfectly for about 18 months.