I have this problem ya see I wanted to return to FFXI but for some reason my account password has been changed, now obviously I have tried to contact squeenix but they dont seem to want to help me with my broblem (I posted somthing on the website 5 days ago now and still they haven't responded) and iv also tried submitting a GM ticket on the POL section (using a spare account with no characters on ffxi) but I cant seem to find the petition a GM button, is there anyway I can get into contact with a GM without being physically logged into the game?

Another problem I have is when I try to update my FFXI files after about 5 mins it disconnects me from the server (im using vodaphone mobile broadband) is there anyway to update my game without using the pol updater (like is there some torrent I could use to update my game?