Seriously. Although don't instantly assume people who work in IT are great with everything to do with computers. The amount of times I get called up by someone... "You work in IT, yeah? I just used [software that didn't actually cause problem] and it [description of part of the problem with no error message given] when I [not the action that caused the problem]. So, with that in mind, what do I do? I know you don't live in our country anymore, but..."