Then yes, you will need to ensure you order the collector's edition. This should be clearly identified at all of those retailers I mentioned earlier.

eg. Final Fantasy XIV Collector's Edition (with Onion Helm Preorder Bonus) - PC Games and Downloads - GAME.co.uk - click on "Product Details" on that page for the part where it states what items it includes...

Quote Originally Posted by game.co.uk
Collector's Edition includes:

Game
Exclusive In Game Item
Adventurer’s Branded Tumbler
Behind the Scenes Bonus DVD
FINAL FANTASY XIV –Branded Security Token
Map of Eorzea
Adventurer’s Notebook