I was gonna say Mr. Rogers is already dead until I read the OP.

I forgot what the replacement phone thing company is called over here for Verizon, but they're pretty cool. My phone was damaged in the rain so I ordered a new one and then got the same model back, but it worked horribly. I broke it purposely. I asked to be sent a new one, but they said they stopped making that model even though it was fairly new. Wut? So I just asked for a Samsung phone and it came in mail the next day working fine. Point: second time is the charm?