If that's true and there is no resolution then it is most certainly a shame. However, I wouldn't complain if the likes of Fortywaystosuckballs (retainer) was forced into a rename - amusing as it is for us.Probably still there, though, oddly.
The sad thing I find is that when they do fix things, people just complain anyway, they find a way to rant at SE regardless. It's this kind of person that I find to be ungrateful and entirely likely to be a person who is only posting in forums in order to make the game less appealling, like they have some kind of vendetta against the company and/or game.
If they fix something, people should commend them, not slate them. If they add a feature that was requested, people should commend them, not slate them. If they do anything we ask them to do, they should be thanked. But no, most people will say "About time. God, this should have been there from the start. I hate this game." and while maybe they should have had it there from the start, that doesn't change the fact that they did something you asked of them and now they are starting on the next thing that is requested. If people were a little more reasonable towards the company then I'd have a bit more respect for their opinion.
I think EoFF is actually really lucky that we don't have many, if any, of these kind of people registered here and actively posting in this forum. They're everywhere on other forums and that's why I don't actually post there. Someone out there should make a dedicated FFXIV forum which is restricted to people who actually like the game. If you don't like something about the game, sure, complain. But if you don't like the game at all, don't spend days upon days complaining about everything and slating SE at every turn. I mean, I don't like most racing games and probably wouldn't like American Football games as they just aren't my thing. Likewise I was never a big Tomb Raider fan despite being a massive Uncharted fan. Does that mean I should register at the Tomb Raider forums and complain about everything I can because it's not Uncharted? Urgh.
This is more a rant at the people who are out there at various sites providing user-feedback and user-reviews and discouraging people from playing. I think some guy got it right when he made some article about "Is FFXIV the right game for you?" and the most important thing he said is a prerequisite for the game was that you want to like it. I'm sure there are people out there who would slate FFXIV even if it was a perfect clone of their favourite game, be that WoW or Gran Turismo.
There are still people out there who say they want to like the game that are just unable to, and again, if you don't like the game at all then that's that, man. Just because it's a Final Fantasy doesn't mean you have to like it and complain until you do. If it's simply not your thing, don't worry about it, there will be other MMO's. Basically, people should really complain about games only if they like the whole ideas behind the game but don't like certain aspects of it, such as bugs, economy, etc. In which case complain about those things, but don't complain that the game is crap... just don't buy it, don't subscribe. It is that simple!



Probably still there, though, oddly.
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