Quik Trip is HUGE on customer service. We were given a leeway of 25 dollars before we needed supervisor approval for every customer refund situation. With out a receipt, with out good reasoning on the part of the customer, if we felt they should get the money then we gave it to them. Basically it was a judgement call on our part on whether the person was going to call corporate and have a trout fit.Originally Posted by KaiserDragon
People actually fell for something like that? If someone did something like this at my store without my authorization they would be out of a job... 13 refunded and they didn't even produce a receipt...It turns out they hit 15 Quik Trips that day with the same story and only 2 stores didn't fall for it.
At least I know now why such people try these things, because alot of people (work people NOT excluded) are smurfing dumb.
I was yelled at for giving out the money and then yelled at for giving out the
money for very similar situations.
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