Actually I am the company secretary with an average understanding of computers, but being the only employee under fifty I am the IT person by default. We gave an employee working in a town an hour away from here some internet USB stick thing. He can't get on the internet. He came from Thailand a couple of weeks ago and doesn't speak a word of English. I am having to help him over the phone, except I can't because we are unable to communicate:

"Mr. I understand your internet is not working?"
"Hello? Yes."
"Can you see any web pages?"
"Yes sir."
"Everything is okay then?"
"No."
"Please click on --"
*disconnected*



There is simply no way this is happening over the phone. Someone there has to help him or I have to make the drive out there. And probably fix the problem with two clicks

Anyway tell me your tech support stories. Or a time you helped your grandma fight through toolbar hell.