Policy to close a time deposit (CD) early without taking away some of your earned interest money as penalty dictates we may only waive the penalty in the death or incapacitation of an account holder or trustee (for trusts.)

A lady called to inquire since she was the successor trustee (because the first one had died) to see if the accounts could be closed without penalty.

"No, the only way those accounts can be closed without a penalty is if you... uh. are incapacitated...."

Later.

"Had your sister already passed away when she opened the account? I mean when the account was opened?"