I don't deal with a lot of bad customers..though.. /ctrl f to find my name

oh yeah I already told you about the racist idiot we got fired. That's always a fun story.

I will add this since we are talking about CS people calling into HD. I try to provide the information you need to streamline calls. At first I might not know so I will always ask 'do you need anything from me first?' and then I'll explain my issue.

But if you can't do something for me, and I know I'm right, you are going to get hell from me. I tried to cancel pre-authorized debits from a non-profit one time. The person who entered me into the system fubared the contact info (or I had produced invalid contact info years ago) so they were not able to find me. I did not know what to provide to them as the person only was able to search by name and phone # (do you know your phone # from years ago? I get a new phone # every few years - land lines, cell, etc), address, etc.


>WTF you can't find me by name?? But you are debiting ME! What if I gave you the acct #

"I can't search by acct # sir"

>ugh blah blah abusive tone indicating that they have to have me somewhere on file if they are debiting me

"can you fax us your bank statement"

>fine

Here you go. My bank statement showing your debit out of my acct. Sent to their accounting dept. No contact. Oh NO YOU DIDN'T. I WORK FOR A BANK NOW YOU ARE DEAD

Yo colleagues. This company ID be taking funds from me what can I do to find myself?

Then I tried to find myself by acct # - it was not coming up (I still don't know if I can find myself - I don't even remember what year this occurred). So I had no choice but to go to the branch to reverse the payments.

Branch person: I can do the reversal for you but it will happen again and again. Hold on let me call my old mgr.

Old manager has access to the reporting system that we (bank) have on file and was able to find me....under a misspelled name. GREAT THAT'S WHY THEY CAN'T FIND ME. That mgr called the company and was able to obtain the cancellation of further PADs. Then I asked for reversal for the past 3 months of donations. Screw you!

And that's my abusive customer story. When in doubt go get your bank involved.