Have you looked at S-E's own forums?
Every thread is the same. "Bitch, bitch, bitch, whine whine, whine, way to suck S-E" while some poor underpaid PR drone has to respond to every thread with a "there there" copypasta.
If there's a technical issue, it's small wonder nothing gets fixed, because the playerbase, it seems, prefers hurling accusations and profanity at S-E to providing useful information such as what type of hardware is in use (routers, etc) and what happens to prompt the issue.