"Is it ok to ask you a question?"

You just did dickwad and No it is not ok to ask me a question, go suck an elongated phallus. Hate this so much.

"Well I did cancel this."

No you didn't cancel it, if you call somewhere's customer services and they sit there after going through DPA which identified you as the caller calling about a specific account or service and then they say "I'm sorry you didn't complete/follow cancellation proceedure/there is no cancellation request in the entire history of the account" don't argue with them, just accept it.