" Originally Posted by BayohneGreetings,

We've been investigating the issue throughout the day, so I apologize for the delay in getting a response for you.

There are a few things I'd like you to confirm (even though some are obvious) just to be sure:
  • Check your email spam filter to ensure it wasn't caught there
  • Confirm that the email address registered on your Square Enix account "E-mail address 1" is up to date as this is where we delivered the notification. If this is out of date, you will need to contact the Support Center.

The email is being sent from noreply@xmail.square-enix.com if you can search for that in your email as well.

If you were unable to locate the email, we request that you contact the Support Center so that they can assist you personally. I'm extremely sorry that this may impact your ability to play during this weekend's test and we're continuing to investigate the issue and will report back as soon as we have more details to share."


Just great !!!!!!!!!!!.... with all the anger, hatred and sadness i can say that this is just so friggin' dumb !

I mean why the hell they made this so complicated + They make us (( We who didn't receive the key )) contact the friggin' support which is the slowest EVER, to PROPABLY get our keys. -.-' i'm starting to lose my hope on this case and soon enough i'm ready to drop this whole " yay FFXIV: ARR, I wanna play" thing and just roll with the fact that they're screwing up all the time and check after few months -.-