Quote Originally Posted by Pike View Post
Quote Originally Posted by Aulayna View Post
I'm still not 100% sold about that BioShock story. Valve have a notoriously strict refund (or no refund for that matter) policy. A game could flat-out not run on your computer and they still wouldn't refund you for it.
I've seen several stories where they have done this.
The same is true of most companies - there's exceptions to every rule and most of the time you have to jump through a thousand hoops first and it often depends on the person who's serving you.

The thing that always amuses me is that when Valve says no to 99% of people that contact them it's a non-issue. Someone like (off the top of my head) EA will say no and it becomes front-page gaming news and an injustice against humanity.