In the three years I've been using it, I only remember Netflix outright failing to work once. I don't remember exactly what happened, so it must have been quite some time ago. That said, I still have plenty to gripe about.

  • Their streaming selection is actually pretty shoddy. They're decent on a bunch of TV series, but otherwise, I found that I had to get both DVD/Bluray and streaming to get the full experience.
  • The stream quality is all right, but not excellent. In terms of quality, I find the stream to be somewhere between DVD and Bluray. Even at their highest encoding level available to me, you can see some encoding artifacts, especially in dark scenes. I think they offer higher levels to people with ISPs who have installed their cache server, but Time Warner sure ain't one of them. Also, they don't offer surround sound in the PC application.
  • They don't really support Linux (and the wine solution has such a pathetic frame rate that it's not worth it), so I'm forced to use the Windows machine, which has the worse monitor.


But otherwise, I find that Netflix estimates my ratings of things fairly well. I'm probably just an easy mark, though, since I'm not very particular.