This is only the most recent incident of many.

7/1: contact Comcast, tell them I'm moving on 7/13. They say "ok, $10 for nothing please as a transfer fee, everything will stop at your old address and start at the new one that day.

7/13: service stops at old address. Go to new address, deal with "Activation" hassle, service works.

7/28: service stops at new address and goes to "Activation."

7/28: talk to tech support, they (by "they" I mean the mouthpiece tech, since I could hear their manager instructing them) said they can't help, talk to "activation services." Activation services is closed and only open when I'm at work.

7/28: talk to tech support again, they say "oh, actually, talk to our '"moving department' because your old account is closed but your new one has no services"

7/28: talk to moving services. They say that they can't help because old account is closed, to talk to Activation.

7/29: during my work hours, talk to Activation. They say they can't help, talk to "account specialist."

7/29: talk to account specialist. They say they can't help, wait a second while they find a sales rep.

7/29: talk to sales rep, who hasn't heard any of this story. Explain the problem for the nth time. They say "sure, I'll fix it, no charges" and service works.

8/5: get bill, it has modem lease added to it (I have no equipment of theirs), and a $50 "new service" charge in addition to a $10 "transfer service" charge.

8/6: talk to billing, they refund the obviously fabricated modem charge, but the other is too large, so they can't refund it. Escalation created.

8/6: WAITING. FOR GOD'S SAKE COMCAST, THIS WAS A SIMPLE TRANSFER.