I really had to struggle to come up with an example, as I don't really go out enough to be a customer very often, and when I have, I 9 out of 10 times have been treated well.

I don't count over-the-phone stuff or internet stuff, because for it to be "horrible," I'd really have to have been looked in the eye and told to shove off for no reason. I can understand someone not being able to visualize a voice or simple text as a human being, but if I'm standing right in front of you and you treat me like crap, that's horrible customer service, in my eyes.

So what happened was that I was buying cigarettes at a gas station when I was up in my hometown for...I guess it was a birthday party, or something? I was a few cents shy, and the little "penny dish" had enough to cover it, but it was out of reach. I asked if the cashier would mind taking from there, and she told me something along the lines of "that's only for when people need it to make change," or something.

I didn't want to cuss her out, because that would've been rude, but I remember exactly what I told her:

"That seems arbitrary and needlessly procedural."

I went outside, bummed a quarter off my dad, got my smokes and left.

Kind of minor, actually, but it was all I could come up with.