Ah, yeah. I see why you would dismiss those complaints. I guess that managers really have no way to know this about me, but I've only complained three, maybe four times ever. Like I said before--I try to be a really good customer. I may ask to 86 items from my food, but I'm not that difficult. I don't have all of these rules on how my food's prepared. And generally, if it comes to me incorrect, I'll just pick it off myself. Having been a server, I understand that mistakes happen. A lot of times it's not even your fault. I understand that when you're busy, you're less likely to take personal time with me other than to make sure I have what I need. I generally will go a long time without having my glass refilled if I see you're busy. I try to let my server know everything I want before they walk away to get it (sometimes they don't give me enough time to say everything I want. And buy everything I just mean for example Tabasco sauce and another drink on top of my water), but I do try. In short: I try to be the customer I would want, as I've been in the same position.Originally Posted by Spuuky
Sure, you might, most of the time. Most people who complain about "rudeness" don't. If I see complaints about "rudeness" i'm pretty dismissive of them, because they're usually wrong. It isn't "rude" to tell someone about company policy, for instance, or to ask another employee a question while assisting a guest, or to "not cheerfully smile the whole time" or many of the other flagrantly stupid complaints I have seen.
I guess what I'm trying to say is, I understand when servers are rude to customers who are rude for no reason. But if I'm perfectly pleasant to you, I don't appreciate you snapping at me or acting put out when I ask you for something.
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