Partially, it's bad writing. Especially in X-2. While you don't use names a lot when talking to someone, you do when talking about them, and they stretched things really far in X-2 by not knowing how to work around that.
Now go play a Persona game so you can have a better example of Jiro's point. They're great games anyway, so it's not as though its a disappointment.
And I do think it helps immersion to have your character mentioned by name, even if it is not in the voice acting. Heck, X and X-2 both had unvoiced lines which could have used his name. Missed opportunities.




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