Quote Originally Posted by Ouch! View Post
Anyone expecting any online game to work perfectly from the get-go has clearly never paid attention to any launch (go back and take a look at how atrocious World of Warcraft's launch was).
I pay attention to a lot of MMO launches, and I expected this to go fine. For the most part, MMO launches are fine. You can't compare this one to MMO's that released a decade ago. One would want to believe after a decade of this thriving genre that they wouldn't have similar problems that a 9-10 year old MMO had when it was first released.

I think making up excuses such as "Well it happened with this game and this game!" is also a pretty poor attempt at white knighting. Look at all the other MMO's in recent years (I'm talking the majority of them, by the way) that have had very minor issues at launch. So minor that you could probably just consider them smooth launches.

Quote Originally Posted by Yeargdribble View Post
This comes straight out of that entitlement mentality mixed with a good dose of ignorance.
I'm sorry, in the real world do you just bend over and let people have their way with you when you're paying for a product or service? Early Access is something one gains from already paying for the game or spending money to pre-order it (keep in mind Legacy players are a small population compared to newer players).

So in essence, a lot of people who paid for Early Access (with no hint of it being another beta phase) just wasted their money. They were promised to be able to play the game earlier than the release date. So how are they, ignorant or not, going to keep trusting this company?

I don't know that much about server architecture and the plethora of problems that can come from it, but only having a three-day open beta to test and fix these major issues (as in, people not actually being able to play the game for long periods of time) and then just launching straight into what is essentially the release of the game that people paid money for, does not really seem like a good way to attract more customers.

MMO players as a whole are probably the most finicky video game customers you could ask for. If you look around, people look at ARR and still make comments like "The original was so bad why would anyone play this?", and these current issues are not helping.

So it doesn't matter what the problems are, what kind of procedures Square Enix need to go through in order to fix them, or how ignorant people are, angry customers are angry customers and the company can not afford to piss off any more people. Especially when critical errors (I'm not talking about queuing) preventing people from playing a game they're paying for should not​ be happening in this day and age.

Edit: And like Baloki said, the communication is absolutely appalling!