Yeah you can try and white knight this all you want, but they should have been a lot more prepared than this. People spending money on a game, and a week later still can't log in to play.
They're an incredibly large global company, dealing with a global market using one of the most prominent franchises in a multi-billion dollar industry. That's why they should have been prepared. Let's not even get into over a decade's worth of real-world data for these situations.
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