Quote Originally Posted by Rostum View Post
Yeah you can try and white knight this all you want, but they should ​have been a lot more prepared than this. People spending money on a game, and a week later still can't log in to play.

They're an incredibly large global company, dealing with a global market using one of the most prominent franchises in a multi-billion dollar industry. That's why they should have been prepared. Let's not even get into over a decade's worth of real-world data for these situations.
The problem was that everyone and their uncle were "undecided" until Phase Four. As pointed out earlier, the demand didn't jump up three fold, it jumped up five fold. Everyone was saying this relaunch would be fairly doomed because of the tainting that came about from 1.x's launch, and that the game would lose out significantly because of that alone. It doesn't look like any of these predictions (which were happening until Phase Four) came true. They made a game that is better than they thought, if anything.

Also, they overestimated Tomb Raider's sales and many others, so it makes sense that they would opt towards being conservative on this occasion.