Our A/C heating unit has been broken since... August? We thankfully had a backup A/C and we have baseboard heaters. But I mean really. It was covered under warranty, but apparently they had never had that specific part break before (sure) and they didn't believe us. So someone came to come check it out and now they say they have someone going to school to learn how to fix it? In Japan? And supposedly someone is supposed to come out this week but I don't believe that. The whole thing is absurd.