Quote Originally Posted by Pike View Post
Quote Originally Posted by Scotty_ffgamer View Post
As the assistant manager of my current job, I back up my coworkers almost every time. My other job I had, the managers would just come up and give the customer what they wanted despite the meetings and whatnot of store policy us employees were told to always follow. That's always fun.
Oh man I hate it when they can't decide between "FOLLOW COMPANY POLICY!!11!!" and "GIVE THE CUSTOMER WHAT THEY WANT!!111" Like, pick one and I can work with it.

I'm so glad I switched to the early morning shifts and usually don't have to deal with people anymore.
It's because of this that I'm looking for a new job. I have this thing with the rules being the rules. I'm an assistant manager and I'm always being told "you should take care of the customer, customer satisfaction is key". I agree, I should take care of the customer, but only if doing so does not lead to me going against the SOP of the company.