That's the excuse of a weak writer. Considering how the Thirteen Day flashbacks were done in the game, there was no reason this content had to be left out of the game proper. The pacing was shot to hell anyway, another hour of cutscenes wouldn't have hurt it anymore, especially if it promised better clarity and make you actually give a damn.
The real issue is that Episode Zero was a Japanese only novella/web series. It may be fine for Japan, but it kind of screwed non-Japanese gamers, especially those trying to keep story details to a minimum up until the game's release.
You don't release a movie and hack out third of its plot to be placed in a short prequel novel, that is required reading to understand your story fully, which is written in another language, which you have no intention of translating for the audience; and then whine when people criticize your work because you failed to release it properly. Frankly, what I've read of it is not even that good, and doesn't help that much for the narrative.





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