My problem is the anti-customer attitude. I would have been fine at the point where they removed him and he said "that sucks, but okay", and that was it. But that wasn't it

Don't get me wrong (I've just now researched what was actually said) I don't agree with Jon, and I am fine with a company making decisions for their company. But that company got paid by backers and fans. And what Jon has expressed in the interview is sadly not very different from what a good portion of people in the United States feel/fear right now. We have elected a president with hugely and dangerously overblown opinions of a very similar nature to Jon's. Those opinions are not as rare as we'd like them to be. A good portion of America feels that way, and therefor it stands to reason that a good portion of Yooka-Laylee's fans and backers agree with Jon. As wrong as they may be, it's their right to have that opinion, and if the company gets to make a political stance with the money they gave them, then they should have the right to get that money back as their own political stance is called into question

If you don't want to have the support of a "white supremacist", then you should also be happy to give back the money given to you by white supremacists

But still, even beyond all the political BS, I am still on the grounds that anti-customer behavior is ridiculous for a company. And as someone who works in customer relations, and a gamer, I know how fanatical gamer customers can be. And you don't want to pander to every snot-nosed entitled little trout that comes knocking. But the worst thing you can do is turn away even the most mild-mannered customer asking for a refund. Customer relationships are important. And Playtonic may not need to rethink their political stance, but they sure need to rethink their customer stance