I caved and wrote in to PlayStation support and ended my question with "I've already read your website FAQ and couldn't find something that helped there".

The response to my question was "Thanks for your question, check the website FAQ".

I literally said I already did that. It's like they didn't even read it.

I don't like dicking around, so I solved the problem. 8 to 10 hours of troubleshooting later and doing every conceivable thing short of buying a new router, I got rid of it and pocketed the money.

I'm so damn pissed I don't even want to buy Sony products anymore