you didn't really say or not if you did but, did you try just removing any entries of it from the device manager and restart your computer and try starting from scratch that way? Or see if you can get a copy of Norton Windoctor or System Doctor, that usually helps me alot

edit: now that I look at the picture, was that a burner when you started this whole thing? From the screen shot, its only a DVD drive not a DVD-R drive. Are you using a Roxio Easy CD Creator program? I usually don't have a problem with those, so it may not be that.