You can check out the official RO site's FAQ. I saw your post in the forums of that free server, and I can tell you you're wasting your time asking them, they'll probably just mutter random racial slurs.

Anyway, I have no idea what's going on, but I can tell you you'd be better off not fussing over this one. The server we're on... well I've had 7 of my characters deleted so far, so you'll be stressing out over that when the time comes.

Anyway, I have no idea how to help you, so yeah. Sorry.