go to www.symantec.com. You have a trojan virus called Trojan.Sinkin. You have to press control alt delete and say end task for av.exe. Then go into start > run > and open regedit. then go to hkey_local_machine > software> microsoft > windows> current version > and click run. Then delte the value it says to delete at the symantec site. I forgot exactly which one it was. One of my friends has the virus.