"Hello, can I speak to the houseowner please?"

"*sniff* I'm sorry...but...my parents, they just died in a car crash, it was so horrible...the blood and mess...*break down crying*"

"Oh, I'm terribly sorry, but is there any one else in the house over 18 I can talk to?"

Oh. My. God. The insensitivity.

You can guess where I told him to put his new windows and free installation.