The CD I have is the Toshiba System recovery CD. When I put it in it says that the entire hard drive will be wiped in the recovery. Does this mean that things like Windows and Office will be wiped too? It doesn't bring up the same options that the site says it would. I looked at the CD and it doesn't seem to have anything associated with Windows on it, though it did come with a Windows XP troubleshooting guide. I don't want to erase my brother's new computer if I can help it. I registered at one of those forums that you guys linked to so hopefully they can help as well.