She may be kinda ugly
Aside from some of her choices of wardrobe, I don't see how she is ugly. And who cares how she looks? (and really, I don't think she looks bad at all.) I think Amy Lee's voice is great, and some of the songs that Evanescence has done are pretty above average in my estimation. Whisper, Fields of Innocence, and Imaginary are some of my favorite songs.
I own Fallen, but I've picked up some of their older stuff as well. I do agree, some of it is quite good, especially Fields of Innocence. I can't stand some of the songs their discography, but others are very good.