I hate all norton. I just feel that the wole shehbang went downhill after 2002.

I use AVG, and have clients whom use/love it as well. It's free, and runs VERY smooth. An impressive find imo. http://free.grisoft.com I have no complaints on it.

As for a possible solution, don't forget about system restore. start>programs>accessories>system tools>resotre

It will save your butt at times, other times, it wont help squat.

Bipper