I think his point of Linux not being as user-friendly as Windows is was the main point, and I don't think you can honestly argue that fact without greatly overestimating the abilities of a lot of computer users in the world.
Even so, I think running Linux is becoming very much easier than before. We owe a lot of thanks to freedesktop.org for this as well as other teams that are well worth mentioning, the KDE and Gnome team.