..and seem to be oblivious of how useless their information is?

I have this person who tells me she can't log on. I ask for error msg and it seems like she closed it. I asked if she can reboot to duplicate and she says she can't.

My line of questioning, however logical, doesn't result in anything useful. I had to basically guess that she's stuck at some portion of the windows bootup process prior to the login screen.

The only information I have is that the screen says 'windows 2000'. Great. No 'loading security policies' or 'personal settings' or anything. For all I know this person's staring blankly into a screen with the words 'windows 2000' typed into it or some other junk.

So I did what any of you would do. Send desk-side and document the hell out of the ticket (with made up stuff).

Sigh.

edit: more stuff

PG: I need more information. What's on the screen? Colors, shapes...
User: [ramble of colors] Windows 2000.
PG: *head desk*