This is perfectly legitamate. The mother is right in seeking some kind of help. The child shows several signs of anti-social personality disorder in which the symptoms include "Inabilty to tell right from wrong" and "No feelings of remorse." These symptoms are often evident before the age of five.
Opening a Christmas present is one thing, but shoplifting, stealing money, and violence are much worse.

Quote Originally Posted by DSM-IV
failure to conform to social norms with respect to lawful behaviors as indicated by repeatedly performing acts that are grounds for arrest
deceitfulness, as indicated by repeated lying, use of aliases, or conning others for personal profit or pleasure
impulsivity or failure to plan ahead
irritability and aggressiveness, as indicated by repeated fights or assaults (both physically or mentally)
reckless disregard for safety of self or others
consistent irresponsibility, as indicated by repeated failure to sustain steady work or honor financial obligations
lack of remorse, as indicated by being indifferent to or rationalizing having hurt, mistreated, or stolen from another