Dear Fellow Customer Service Peons:

[Pike]

How do you not go crazy dealing with terrible customers?

I'm starting to feel at the end of my rope here now that my hours have increased, which means the amount of time I spend dealing with crazies has also increased.

[Freya]

God working in a Video Game store, I feel like I'm talking a foreign language to some people. Then they still dont' understand it when I put it very simply so then they get mad at me and ugh. I have loads of stories to tell. A lot of times I get bitched out at by women for being "rude" after I have to give the little spiel they make us say. It's all scripted but then they think my tone is rude. Wtf?! Women. It's only women. Men don't give me much trouble but that's probably cause i'm a chick in a gaming store. Women :/

[Peegee]

they matter, but not personally. does that make sense? Like when one yells at you, you do what is in your listed level of support and nothing else. When they leave dissatisfied you take a second to calm down and treat the next person as if the first didn't exist.

[Parker]

my retail job has made me so miserable i'm losing patience with even the nice customers

my job has turned me into a massive asshole and im sick of it

[Pike]

my retail job has made me so miserable i'm losing patience with even the nice customers

my job has turned me into a massive asshole and im sick of it

I know the feeling

You guys here all know me as Nice Pike (I presume anyway) but at work I'm just waiting until I get fired for being overly snarky to dickwad customers.

[Sephex]

I guess this is a complaining about your job thread now?

Being Quality Assurance at a facility that manufactures conveyors from scratch has been absolute hell for me. Long story shot, the president (though he isn't the highest ranked boss) got mad because a specific unit was messing up in the field. It became absolutely clear that the problem stemmed from a design flaw that fell on the shoulders of the engineers. For whatever reason, the engineers can do no wrong in his eyes.

So he started screaming and pounding his desk (yes, there are bosses who actually do this in real life), turned a blind eye to the real issue, and said manufacturing was to blame. We now have to inspect certain parts for 100% inspection. Usually, we do a first piece check or a few checks per batch, which is normal procedure for just about any place that has a QA department. Now, we are expected to look at every single part per work order, tag each part with a sticker, and tie a hand written aluminum tag on each part as well. Then we have to log each recorded dimension on a spreadsheet (one for each part) that is stored on the server.

An order of 35 parts that aren't even that big will take two or three hours. We work 8 hours a day and aren't allowed overtime. If we were, even two or three hours of overtime wouldn't give us enough time. Orders are starting to back up already, and the president is already starting to complain that we aren't working fast enough. Oh, and some of these orders are for big parts that are over 100 pieces on the work order.

I'm in hell.

[NorthernChaosGod]

I was pretty luck in that my two real retail jobs didn't actually have me working with customers very much.

Being a lifeguard sucks though since there are thousands of people coming through daily. I pretty much content myself by imagining all of the people that don't listen to me or that talk back getting hurt in some fashion (away from me so I wouldn't have to help them).

[sharkythesharkdogg]

I guess this is a complaining about your job thread now?

Being Quality Assurance at a facility that manufactures conveyors from scratch has been absolute hell for me. (SPOILER)Long story shot, the president (though he isn't the highest ranked boss) got mad because a specific unit was messing up in the field. It became absolutely clear that the problem stemmed from a design flaw that fell on the shoulders of the engineers. For whatever reason, the engineers can do no wrong in his eyes.

So he started screaming and pounding his desk (yes, there are bosses who actually do this in real life), turned a blind eye to the real issue, and said manufacturing was to blame. We now have to inspect certain parts for 100% inspection. Usually, we do a first piece check or a few checks per batch, which is normal procedure for just about any place that has a QA department. Now, we are expected to look at every single part per work order, tag each part with a sticker, and tie a hand written aluminum tag on each part as well. Then we have to log each recorded dimension on a spreadsheet (one for each part) that is stored on the server.

An order of 35 parts that aren't even that big will take two or three hours. We work 8 hours a day and aren't allowed overtime. If we were, even two or three hours of overtime wouldn't give us enough time. Orders are starting to back up already, and the president is already starting to complain that we aren't working fast enough. Oh, and some of these orders are for big parts that are over 100 pieces on the work order.

I'm in hell.

Your best hope is that when the parts continue to fail in the field even with 100% inspection and parameter verification he'll be forced to conclude it's not a QA/Manufacturing issue, but indeed a design flaw. You can check those parts all you want, but if the original design is flawed then basically all he's paying you to do right now is verify that every single one of them is a turd.

Hopefully this 100% inspection policy will result in him seeing the real issue here soon.

[Sephex]

I guess this is a complaining about your job thread now?

Being Quality Assurance at a facility that manufactures conveyors from scratch has been absolute hell for me. (SPOILER)Long story shot, the president (though he isn't the highest ranked boss) got mad because a specific unit was messing up in the field. It became absolutely clear that the problem stemmed from a design flaw that fell on the shoulders of the engineers. For whatever reason, the engineers can do no wrong in his eyes.

So he started screaming and pounding his desk (yes, there are bosses who actually do this in real life), turned a blind eye to the real issue, and said manufacturing was to blame. We now have to inspect certain parts for 100% inspection. Usually, we do a first piece check or a few checks per batch, which is normal procedure for just about any place that has a QA department. Now, we are expected to look at every single part per work order, tag each part with a sticker, and tie a hand written aluminum tag on each part as well. Then we have to log each recorded dimension on a spreadsheet (one for each part) that is stored on the server.

An order of 35 parts that aren't even that big will take two or three hours. We work 8 hours a day and aren't allowed overtime. If we were, even two or three hours of overtime wouldn't give us enough time. Orders are starting to back up already, and the president is already starting to complain that we aren't working fast enough. Oh, and some of these orders are for big parts that are over 100 pieces on the work order.

I'm in hell.

Your best hope is that when the parts continue to fail in the field even with 100% inspection and parameter verification he'll be forced to conclude it's not a QA/Manufacturing issue, but indeed a design flaw. You can check those parts all you want, but if the original design is flawed then basically all he's paying you to do right now is verify that every single one of them is a turd.

Hopefully this 100% inspection policy will result in him seeing the real issue here soon.

I hope so, man. I am already doing exactly as told and documenting it, so they can't throw me under the bus when their bad ideas don't pan out. There are tons of other things wrong with the company, but this issue is beyond ridiculous even for my workplace.

[Araciel]

Luckily I deal with sane Canadians when on actual calls, and they're business clients so it's not quite the same... Also I consider my paycheck.

[Peegee]

I've been trying to convince Piku to move to canada but that's about as unrealistic as asking her to be asian.

Everybody here knows about
Funny & Stupid Customer Stories – Not Always Right
and
Clients From Hell

right?

[Pike]

Pffft PG when I lived just south of the Canadian border for a year the Canadians threw some of the biggest fits. Maybe that was just Vancouver though

[Peegee]

Pffft PG when I lived just south of the Canadian border for a year the Canadians threw some of the biggest fits. Maybe that was just Vancouver though

....they threw a fit BECAUSE you lived just south of the border?

I'm not sure what the correlation is D:

[Dignified Pauper]

i love working with a major cellular company in their tech support. nothing has beaten these people's level of entitlement.

[Peegee]

i love working with a major cellular company in their tech support. nothing has beaten these people's level of entitlement.

gimme a refund