This thread feels like a time machine. You would think that, with the way rental places are dropping like flies, you would bend over backwards for these people. Don't get me wrong, I'm totally glad you're not, I'm just surprised.

I haven't dealt with any nasty customers at Disneyland. Once, when I just arrived at my location, and angry lady asked "Are you the manager??" and I just said no and kept walking, since someone else was already with her waiting for the manager to show up. There's always the occasional complaint about how expensive everything is, but I just smile and say "Welcome to Disneyland!" Some of the merch is over priced, but a lot of it isn't--you just have to pay attention to what you're buying.

Working in child care and education I dealt with pissy parents on a regular basis, but those stories just make me cranky.